Frequently Asked Questions
Find answers to commonly asked questions regarding Label Ordering Application. Download our in-depth user guide.
Q: What are the benefits of using the new field services application?
A: Modernizing the ordering process will simplify the ordering experience, provide faster turnaround and improve the visibility of order status.
Q: Will I still be able to use the existing process?
A: After April 4, 2022, the existing channel (usual online label order forms, email) is to be used only for Combination Labels. If you utilize the existing channels to order labels for Standard Labels your order will may not be processed. Please contact the Label Center team for support or questions.
Q: What features are available in the application?
A: You may place new Standard label orders, reorder prior orders, view the status of orders and view order history. The Label packing slips are available for completed orders.
Q: In the future, will UL offer more enhancements and features?
A: We have exciting features coming in each release, which will continue to improve the service we provide via the platform. We are currently working on Combination Label order functionality.
Q: What is the turnaround time for an order?
A: Standard Labels: Standard Label orders will be processed within three business days, barring any credit hold issues
Q: How do I request access?
A: You will need a myUL™ portal account to access the application. Once registered for a myUL™ portal account, log in, navigate to the “Field Services” menu and then “Label Services”.
Q: Will there be any changes to the invoice or shipping charges?
A: There are no changes to the process for invoicing or shipping fees. The Packing Slip is available via the application.
Q: Can I revise or cancel my order?
A: Label Center representatives may be able to revise or cancel the order. Contact the appropriate label center immediately as we process orders immediately upon receipt.
Q: How will I know if my order has been successful processed?
A: In the application, the status on the Order History tab will change to Complete. You will also receive a confirmation email.
Q: If I need more information about placing an order, or experience technical issues, who should I contact?
Q: Can I order labels in the Label Services application if my UL File (Certification) is not yet issued?
A: For new UL Files or Certifications, please contact your local Label Center for assistance in processing your initial order. Once you have an established UL File or Certification you will be able to order using the Label Services application.
Q: What web browser should I use?
A: It is recommended to use Microsoft Edge or Google Chrome, as Internet Explorer is not supported.
Q: Why do I have to change my password when logging into myUL Portal?
A: For security purposes, myUL Portal requires password changes every 90 days to protect your companies confidential data and documents.
Q: If I am the applicant can I order the labels for my manufacturing locations?
A: Yes, as the applicant you can order labels for manufacturing locations in the Label Services application. Manufacturing locations can also order the labels as well through the application. Please work with your manufacturer to ensure you are not duplicating order requests.
Q: How do I use the Label Services application to order labels?
Q: Why was my order shown in “Failed” status after submitting order?
A: Although the status shown is “Failed”, if you have received e-mail notification that the order has been submitted successfully it will be processed. Otherwise the local Label Center will contact you if it cannot be processed. If you don’t see the order status changed after 3 days, you may contact the Label Center through the Help Me functionality for any questions related to your order.
Q: Why can’t I see all my active files?
A: You may need to check different party site numbers or change your role from Applicant or Manufacturer role. Please refer to the user guide for more information. If you still cannot locate the File in questions, please contact the local Label Center for support.
Q: The labels I am looking for do not appear in the Label Services application, what should I do?
A: The Label Services application only supports Standard Labels. If you still cannot locate the label needed, please contact your local Label Center for information and assistance.
Q: Once into the field service tab why can’t I scroll over on the screen?
A: Try to reduce you page size using the zoom out feature in the web-browser.
Q: Page not found when clicking on Field services.
A: Make sure you are using a supported web-browser, and then clear the web-browser cache and cookies.
Q: Why is myUL access still not granted within the 48hrs?
A: A user must be invited to myUL by their organization’s Master Gatekeeper. Please visit this link to learn how to invite a user to myUL. Because myUL invitations expire if they are not accepted within 48 hours of being issued, users may find themselves unable to access myUL if they did not accept their invitation.
If you need assistance, please contact the customer service at firstname.lastname@example.org.
Q: Are there any tutorials on using myUL Portal?
A: To become familiar with my UL Portal there are a series of video tours available by clicking the “Need Help?” button at the bottom of the screen and then click on “virtual tour”